Occasionally email messages generated from TaxCycle or DoxCycle open in Microsoft Outlook 2007 as an EML file attached to the email message instead of creating a new message with the content.
This is a known issue with Outlook 2007 opening EML files, as explained in the following Microsoft knowledgebase article: http://support.microsoft.com/kb/956693
Microsoft Office Outlook 2007
To address this issue in Outlook 2007, Microsoft released a patch.
To install this patch:
- Go to http://support.microsoft.com/kb/956693.
- Click the link to Activate the Outlook 2007 post-Service Pack 1 hotfix package.
- Download the hotfix package and run it.
- Follow the hotfix package setup instructions to apply the hotfix.