Microsoft Outlook 2003

Updated: 2017-10-19

Occasionally email messages generated from TaxCycle or DoxCycle open in Microsoft Outlook 2007 as an EML file attached to the email message instead of creating a new message with the content.  

This is a known issue with Outlook 2007  opening EML files, as explained in the following Microsoft knowledgebase article: http://support.microsoft.com/kb/956693 

Microsoft Office Outlook 2007

To address this issue in Outlook 2007, Microsoft released a patch. 

To install this patch:

  1. Go to http://support.microsoft.com/kb/956693.
  2. Click the link to Activate the Outlook 2007 post-Service Pack 1 hotfix package.
  3. Download the hotfix package and run it. 
  4. Follow the hotfix package setup instructions to apply the hotfix.