Frequently Asked Questions
Get ready for the day
Why should I attend in-person rather than online?
If you're near a location where we are presenting in-person, we highly recommend spending the day with us. Attendees at the in-person events have the opportunity to ask questions directly to the presenters and network with colleagues.
What time does the presentation start?
In Calgary and New Westminster, the presentation will begin promptly at 9 a.m. local time. Please arrive early enough to register, find a seat and fill your coffee/tea cup.
In Mississauga, the presentation and the live broadcast will begin at 10 a.m. Eastern Standard Time. The later start time is to accommodate online attendees from across the country. If you are attending in person, please arrive early enough to register, find a seat and fill your coffee/tea cup. If you are attending online, it is wise to sign in and test your system before we start presenting.
Are meals included?
In-person training in Calgary, New Westminster and Mississauga includes coffee breaks and lunch. (Breakfast is not included.)
When will I receive my certificate for professional development hours?
We will email certificates after the event.
- If you attend in-person, make sure to register at the desk so that we can confirm your attendance.
- If you attend online, you will be required to complete a quiz after the event. You must answer at least 80% of the questions correctly to qualify for the certificate.
Does this seminar only cover T1 topics?
No. While we often use T1 content in the examples, the content in the seminar is applicable across TaxCycle modules.
Are you recording the online event? Can I watch it later if I can't attend?
Yes. Whether you attend in-person or online, you will be able to watch the recording. We will send you a link to the recording a week or two after the broadcast.
What are the technical requirements for the online event?
You will need to be at a computer with either speakers or headphones and a high-speed internet connection. In addition, that computer must meet system requirements. Please visit this page for details and to test your system: https://event.on24.com/view/help/sysreq.html
Do I need a ticket to attend the in-person seminars?
Yes. For in-person seminars, we use tickets to confirm your attendance and qualify you for the professional development credits. Please print the ticket attached to the order confirmation email and bring it to the event. Or, open the Eventbrite app on your mobile device and show the confirmation when you arrive.
If you registered a ticket on someone else's behalf, that person must claim their ticket from the email they received from Eventbrite. To claim a ticket, click on "Claim Your Order" within the email. It will open the Eventbrite website to log in or set a password.
Can I transfer my registration to another person?
Yes. If you are attending in-person, please call 1-888-841-3040 or contact us to make the change. If you are replacing someone else at the event on the day, please let us know so we can update your certificate information.
Where can I park? Is it free or paid?
Please contact the venue for the most current information on parking.
I need to stay overnight in order to attend the event. Is there a special room rate?
No. The event is only one day; we cannot negotiate a room rate for attendees.
Do I need to bring a laptop?
No. The presentation does not require a laptop. If you feel like bringing one, you are more than welcome. Please be aware that power supply and internet access is not provided in Calgary, New Westminster, Mississauga.
Are you offering seminars in French?
Yes. We are offering in-person training in French in Laval, La Prairie and Québec City. Please visit the French version of this page to register.