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Current Opening

Tax Technical Support Agent

Trilogy Software Inc. is a vibrant software company located in Calgary, AB, that prides itself on innovative software products and exemplary customer service. Thousands of accountants and tax preparers across Canada use our professional tax software. We’re seeking to hire a Tax Technical Support Agent to join our team.

Responsibilities

  • Supporting our clients by answering their questions regarding income tax preparation using TaxCycle/DoxCycle on the phone or by email.
  • Assisting our clients with installations, configurations and using TaxCycle and DoxCycle.
  • Handling client requests related to product ordering and purchasing.
  • Testing various components when required.

Skills

  • Experience preparing personal or corporate tax returns is a requirement.
  • Knowledge of trust, partnership, charitable organization or t-slip return preparation is an asset.
  • Excellent customer service skills.
  • Ability to communicate professionally with customers both verbally and in writing.
  • Possess technical knowledge and experience with various operating systems, computers, accessories and peripherals.
  • Ability to understand and articulate technical tax legislation concepts.
  • Problem-solving skills along with a positive attitude and a desire to learn.
  • Proficiency in English and French (written and oral) is an asset.

Salary expectations

The salary will be commensurate with the qualifications of the successful candidate.

Location

Calgary, AB or remote

If you are applying from elsewhere in Canada, you will be required to travel to Calgary for occasional meetings and in-person work (post-pandemic).

Term

This opportunity is a full-time position.

To apply for this position, send your resumé to careers@taxcycle.com.

Trilogy's Commitment to Diversity and Inclusion

At Trilogy Software, we are committed to building a diverse and inclusive workforce. We believe our company, products and team are made better through our unique identities, experiences and perspectives. When recruiting for our team, we welcome applications from all qualified candidates, including indigenous peoples, visible minorities, women and persons with disabilities.