Choosing your tax software is not just about price

When we speak with people thinking of switching to TaxCycle, oftentimes the conversation is about price. Other times, it is about features. In in the end, part of the decision rests on what it will be like to do business with us.

This boils down to a few key things: 

  1. Can I get the help I need when I need it?
  2. If I find a problem, will it get resolved (and when)?
  3. What do your current customers think of your service?

Our service commitment

  • We offer unlimited, free support, by telephone or email, with extended hours during tax season
  • Our phones are answered in Canada by the people who build our software
  • We listen to your suggestions and concerns. Our active beta community tries out new features before general release and reported issues are acted on in a timely manner.
  • We only make software for professional tax preparers, so we understand your needs.
  • We offer fair prices and payment options, and our licensing is based on "per person" vs "per computer," giving you the freedom to work where, when and how you want.
  • Our 100% satisfaction guarantee means you can ask for a refund any time during your license period, because if you're not happy you should not have to pay.

What others say about us...

"This product is a piece of magic. Your support is amazing. I love that you listen/change/improve every step of the way."

- Michael Woodlock, President, Tax Service Year Round Ltd.

"I KNOW I made the right choice switching to TaxCycle. Your customer support is WOW! And you can quote me on that."

- Helga Spence, RPA, Helga's TAX & BOOKKEEPING Service Inc.

“I've worked with a lot of tax preparation software. Softron®, StudioTax® Enterprise, UFile®, DT Max®, ProFile®, VisualTax®…. A couple of years ago, I tried TaxCycle, and stopped looking for anything else. TaxCycle is the best! It's a very important thing that this team develops nonstop! Every year they add new products and new features. Trilogy Software is the only tax preparation software developer who does this."

- Alexander Novitskiy,

Any questions?

As you're making your purchase decision, or trying out our software, please call us at 1-888-841-3040 or email We love to hear your questions and help you through any concerns you may have.