TaxFolder: Troubleshooting SMS Delivery

We have received reports of clients and TaxFolder end users not receiving the verification text/SMS from TaxFolder as expected, despite our system logs indicating that the SMS was successfully delivered to the recipient’s phone.

This is likely a result of you or your client’s mobile device automatically blocking text messages from unknown numbers, or having previously added an SMS from TaxFolder to the device’s block list.

If you or your clients are encountering this issue, we recommend checking the device’s settings to make sure that SMS blocking is not enabled for the following numbers:

• 28849 (TaxFolder)
• 1-647-558-9949 (TaxCycle 2FA)

How to Unblock Numbers

1. Open your phone’s Settings.
2. Look for “blocked numbers” or similar.
3. Find and unblock 28849 or 1-647-558-9949. This will allow you or your clients to receive the SMS messages as expected.

Useful Links

• Block or unblock a phone number (Android devices)
• Block, filter, and report messages on iPhone (iOS devices)