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TaxCycle
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We’ve Got Your Back. Guaranteed.

We stand by our software with a hassle-free refund policy and TaxCycle T1/TP1 accuracy guarantee.

Refund Policy

Using TaxCycle for the first time and not feeling the fit? Let us know. We'll do everything we can to resolve the issue. Still not happy? We'll refund your purchase. Simple as that.

Our satisfaction guarantee comes with a few straightforward conditions:

  •   It applies only to first-time purchases of our software.
  •   Refunds cover the full purchase price of the current-year product.
  •   Prior-year software is not eligible for a refund.
  •   After February 28 of the tax year, refunds might be prorated or declined.
  •   We offer one refund per product.
  •   If you come back next year, we'll take that as a sign you're happy with your choice!

See our Refund Policy for full details.

T1/TP1 Accuracy Guarantee

Accuracy is everything. If your client is charged interest on their T1 or TP1 return due to a miscalculation made by our software, we’ll cover it — up to $2,500 CAD.

To qualify for the T1/TP1 Accuracy Guarantee, your tax return must meet the following conditions:

  •   The return was filed using the latest version of TaxCycle software available at the time.
  •   The source data was correct and accurately entered.
  •   There were no manual overrides to any calculations when the return was filed.
  •   The error originated solely from the TaxCycle software.
  •   You notified us of the issue within three months of your client receiving a notice of interest or adjustment.

See the TaxCycle Software License for full details.

Our satisfaction guarantee comes with a few straightforward conditions:

  •   It applies only to first-time purchases of our software.
  •   Refunds cover the full purchase price of the current-year product.
  •   Prior-year software is not eligible for a refund.
  •   After February 28 of the tax year, refunds might be prorated or declined.
  •   We offer one refund per product.
  •   If you come back next year, we'll take that as a sign you're happy with your choice!

See our Refund Policy for full details.

To qualify for the T1/TP1 Accuracy Guarantee, your tax return must meet the following conditions:

  •   The return was filed using the latest version of TaxCycle software available at the time.
  •   The source data was correct and accurately entered.
  •   There were no manual overrides to any calculations when the return was filed.
  •   The error originated solely from the TaxCycle software.
  •   You notified us of the issue within three months of your client receiving a notice of interest or adjustment.

See the TaxCycle Software License for full details.

Frequently Asked Questions

Can I request a refund if I’ve used the software for part of the season?

Yes. If it’s your first year with TaxCycle and it’s not working out, reach out. We’ll handle it case by case.

What happens if I buy again next year?

Welcome back! But note: the Satisfaction Guarantee applies only to your first purchase of a product.

Who can I talk to about before asking for a refund?

Our friendly support team is just a call or email away. Most issues get solved in a single conversation.

Schedule a live demo with a TaxCycle expert

 Book Your Appointment Now