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Known Issue: Errors When Requesting an SMS Verification Code for TaxFolder

What do to when end users receive errors when trying to request an SMS verification code in TaxFolder.

known issue TaxFolder
Known Issue: Signed Documents Inaccessible to Preparer in TaxFolder

Preparers occasionally receive a signed document that will not open from the Client Dashboard in TaxFolder.

known issue TaxFolder
Watch the Latest TaxCycle Video Newsletter!

It's the sprint to the finish line to file T1 returns, and in these last few weeks, we wanted to point out a few time-saving tips to help you through it.

video
TaxCycle 10.1.42708.0—T1/TP1 Updates

This release adds new forms and updates to TaxCycle T1/TP1 that are important for this tax season.

release notes T1 TP1 T2 TaxFolder
TaxFolder Update (April 6, 2021)

Document sharing from TaxCycle and other fixes/enhancements.

TaxFolder release notes
RESOLVED: Do Not Use Version 10.1.42689.0 To File Coupled Returns With Self-Employment Income on the Spouse's Return

Version 10.1.42689.0, released Thursday, April 1, 2021, does not correctly report the income or loss on the T1 jacket of the spouse's return. Revert to the prior version.

known issue T1
DoxCycle 10.0.42683.0—Scrolling in Acquired Order

This DoxCycle release resolves an issue with scrolling in the sidebar when using the Acquired Order view.

DoxCycle release notes
DoxCycle 10.0.42629.0—Box 37 on T4E slips

This DoxCycle release resolves an issue with the transfer of amounts from box 37 of T4E slips to TaxCycle returns.

release notes DoxCycle
TaxFolder Update (March 27, 2021)

As of March 27, 2021, TaxFolder includes the following enhancements and fixes.

release notes TaxFolder
UPDATE: CRA Processing Issues: Incorrect Setting of Error Clues (March 24, 2021)

CRA is currently experiencing difficulties receiving transmissions of certain returns as listed below. These are issues related to the processing systems and error clues being set incorrectly.

TaxFolder Update (March 20, 2021)

Based on recent user feedback, TaxFolder now includes the following enhancements and fixes.

release notes TaxFolder
Updates to Emails Sent by TaxFolder (March 18, 2021)

Based on your feedback, we have revised the content of the following emails sent by TaxFolder.

TaxFolder release notes
FIX AVAILABLE: Blue Screen of Death APC_INDEX_MISMATCH

Microsoft released a fix to a system crash with a "blue screen of death" displaying “APC_INDEX_MISMATCH” stop error code.

known issue
Watch the Latest TaxCycle Video Newsletter!

Are you busy yet? We sure are. T1 EFILE is open and we’re really in the thick of things. Find out about the latest updates to TaxCycle and extended support hours.

video
TaxFolder Tip: Signatures on Pension Splitting Form T1032

When requesting an electronic signature on the T1032, TaxCycle automatically sends the form to both the principal taxpayer and spouse and common-law partner. This can have unintended consequences.

TaxFolder
TaxFolder Update (March 13, 2021)

The latest TaxFolder update addresses issues and enhancements based on recent feedback.

TaxFolder release notes
RESOLVED: Edit Client Info Unavailable in TaxFolder

We have temporarily disabled the Edit Client Info page from the Client Settings menu in TaxFolder while we investigate in an issue with that function. 

known issue TaxFolder
Alberta Working Parents Benefit

If your client receives this benefit, you must subtract the amount received from the total eligible child care expenses at line 67950 on form T778 of the client's 2020 tax return.

Alberta T1 child care
RESOLVED: TaxFolder Account Activation Email Not Sent

The account activation email not being sent when you invite a client to TaxFolder by printing from TaxCycle.

known issue TaxFolder
TaxCycle 10.1.42514.0—2021 Slips Modules

Rolls over T4/T4A, T5, T5018 and NR4 slips to 2021 and adds final multiple jurisdiction returns forms to TaxCycle T1 2020.

release notes
TaxFolder Update (March 6, 2021)

We have deployed an update to www.taxfolder.com with enhancements and fixes based on recent feedback.

release notes TaxFolder
TaxCycle 10.1.42420.0—2020 CO-17 Forms (Revised)

Revenu Québec has approved TaxCycle T2 to support filing of Québec CO-17 returns with new and updated forms.

release notes CO-17 T2 TP1
Known Issue: Missing E-signature Anchors

If you personalize a letter before sending it for signature, TaxCycle does not add the e-signature anchors that indicate the where to sign the letter. 

TaxFolder known issue e-signatures
TaxFolder Update (February 27, 2021)

We have deployed an update to www.taxfolder.com with changes based on the recent feedback.

release notes TaxFolder
RESOLVED: TaxFolder Text/SMS Verification

We have discovered two issues with the process that sends text/SMS messages with the verification code before signing a document.

known issue TaxFolder
RESOLVED: TP1 NetFile Transmission Failure

You cannot transmit a TP1 return via NetFile when the temporary fixed rate method is used to calculate employment expenses to work remotely because of the COVID-19 pandemic.

known issue
TaxFolder Update (February 24, 2021)

Last night, we deployed an update to www.taxfolder.com. It contains the following fixes and enhancements.

TaxFolder release notes
New requirements for electronically signed T183 Forms

CRA announced the extension of temporary measures for electronic signature on Form T183 for this filing season.

T183 e-signatures
TaxCycle 10.1.42313.0—Certified for T1 EFILE (Revised)

TaxCycle T1 is certified for filing 2020 returns when EFILE systems open Monday, February 22, 2021.

release notes T1 EFILE TaxFolder 2FA
RESOLVED: Line 20 on Québec Schedule Q (TPQ)

We have discovered an issue with the calculation of retirement income transferred to the spouse at line 20 of Québec Schedule Q (TPQ).

known issue