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Guarantees

Receive a full refund, plus $500.

To qualify to receive a $500 Amazon gift card, in addition to a full refund, you must:

  1. Have a valid CRA EFILE number;
  2. Have purchased a suite or combo;
  3. Not have purchased TaxCycle prior to May 31, 2020; and
  4. Have completed a one-hour online orientation or earned 4 CPD credits during the 2020 TaxCycle Pre-Season Online Training Conference.

Offer limited to the first 100 refund applicants (don’t worry, last year just two people weren’t happy with their switch to TaxCycle).

Satisfaction guarantee

Our satisfaction guarantee comes with this simple pledge: If you are unhappy with any of our products, for any reason, get in touch.

We’ll do our utmost to resolve your concerns, or promptly refund your money. Please review our refund policy for complete details.

T1/TP1 accuracy guarantee

Trilogy guarantees the accuracy of T1 and TP1 personal tax calculations made through our software.

If your client is charged interest on tax due to an inaccurate calculation made using the software, Trilogy will pay that interest, up to the cost of the software purchased provided that:

  1. You do not apply any manual overrides to the software’s calculation tools, and
  2. You used the latest available software update to file the tax return.

Official terms of our accuracy guarantee can be found in the TaxCycle License Agreement.