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Guarantees

Satisfaction guarantee

Our satisfaction guarantee comes with this simple pledge: If you are unhappy with any of our products, for any reason, get in touch.

We’ll do our utmost to resolve your concerns, or promptly refund your money. Please review our refund policy for complete details.

T1/TP1 accuracy guarantee

Trilogy guarantees the accuracy of T1 and TP1 personal tax calculations made through our software.

If your client is charged interest on tax due to an inaccurate calculation made using the software, Trilogy will pay that interest, up to the cost of the software purchased provided that:

  1. You do not apply any manual overrides to the software’s calculation tools, and
  2. You used the latest available software update to file the tax return.

Official terms of our accuracy guarantee can be found in the TaxCycle License Agreement.