An Update to Your TaxCycle Software License Agreement

We're updating the support terms in our TaxCycle Software License agreement in order to keep offering the high-quality support you count on from TaxCycle.

The update clarifies what "basic technical support" covers, and how we handle requests that go beyond it: things like data recovery, custom configuration, workflow consultation, or an unusually high volume of calls or emails. We'll offer support for these as separate professional services, with fees agreed to and communicated in advance.

What's included, same as always:

• Installation and setup
• Technical troubleshooting
• EFILE and transmission support
• Software updates
• Quick how-to guidance

Specialized services when you need more:

• Custom template and letter authoring
• Staff onboarding and comprehensive training
• Hardware, OS, and data recovery assistance

For a complete breakdown of standard vs. specialized support, visit our Technical Support Terms page. See the TaxCycle Software License for full details.