Known Issue: Custom Templates Missing Content When Printed

When printing from a custom template to a physical printer or generating a PDF, large sections of the output may not print, most often affecting the top of the letter.

This appears to happen when a table falls at the very end of a page, just before a page break. Changing the font size often adjusts the layout enough to move the table and resolve the issue, though this workaround may not resolve it in every case.

Workaround

Reducing the font size in your custom template to 10 pt may resolve the issue.

1. In the Template Editor, open the custom template.
2. Press Ctrl+A to select all the content in the template.
3. Set the font size to 10 from the font size menu.
   
4. Repeat for each custom template affected by the issue.

Anticipated Resolution

We’re continuing to investigate this issue, with a fix planned for a future release.