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TaxFolder Tip: Signatures on Pension Splitting Form T1032

When requesting an electronic signature on the T1032, TaxCycle automatically sends the form to both the principal taxpayer and spouse/common-law partner. This can have unintended consequences.

TaxFolder T1032
TaxFolder Update (April 8, 2024)

On April 8, 2024, we deployed an update to TaxFolder that resolves an issue discovered since the last release.

release notes TaxFolder
Request E-signatures From Clients Without a First Name

Learn how to request e-signatures from clients without a first name from TaxCycle and TaxFolder.

TaxFolder e-signatures
Why Doesn't TaxFolder E-signature Status Show in Client Manager?

We understand why tax preparers want to see e-signature status in the list of returns in the Client Manager, but it would cause other problems.

TaxFolder
TaxFolder Update (March 14, 2024)

On March 14, 2024, we deployed an update to TaxFolder that includes the several improvements and fixes to customer-reported issues.

release notes TaxFolder
RESOLVED: TaxFolder Connect a Client or Team Member Error

Team members and clients invited to TaxFolder are receiving a message advising that they are already connected to TaxFolder when clicking the link to connect from a browser already signed in to TaxCycle.

known issue TaxFolder
RESOLVED: TaxFolder Creates Duplicate Engagements when Sorting by First Name

TaxFolder creates duplicate engagements when an engagement is added from the Client List tab and the list is sorted alphabetically by first name.

known issue TaxFolder
TaxFolder Update (January 17, 2024)

On January 17, 2024, we deployed an update to TaxFolder that includes several improvements and fixes.

release notes TaxFolder
RESOLVED: TaxFolder Client File Upload Requires Lowercase Extension

We learned that TaxFolder’s Client File uploads is rejecting supported file types if the file extension is not in lowercase.

known issue TaxFolder
TaxFolder Update (November 17, 2023)

On November 17, 2023, we deployed an update to TaxFolder that includes several improvements and fixes.

release notes TaxFolder
TaxFolder Update (September 19, 2023)

On September 19, 2023, we deployed an update to TaxFolder that includes several improvements and fixes to customer reported issues.

release notes TaxFolder
TaxFolder’s Third Year: Technology Upgrades and French Language Support

TaxFolder’s third year was a big one! Armed with your feedback, we built even more value into TaxFolder.

Year in Review TaxFolder
TaxFolder Update (July 11, 2023)

On July 11, 2023 we deployed an update to TaxFolder that includes several fixes and improvements.

release notes TaxFolder
TaxFolder Update (May 24, 2023)

On May 24, 2023, we deployed an update to TaxFolder that includes several fixes and improvements.

release notes TaxFolder
RESOLVED: TaxFolder Returning Invalid Date for Batch Completed Engagements

We have received reports that the operation to batch complete engagements in TaxFolder is returning an invalid completed date.

known issue TaxFolder
TaxFolder Update (April 12, 2023)

On April 12, 2023, we deployed an update to TaxFolder that includes several fixes and improvements.

TaxFolder release notes
TaxFolder Update (March 29, 2023)

On March 29, 2023, we deployed an update to TaxFolder that fixes the download to ZIP file feature and improves the reliability of signature request document processing. 

release notes TaxFolder
RESOLVED: TaxFolder Download to ZIP Unavailable

We have received reports that the option to download client files into ZIP folders in TaxFolder is currently not working.

known issue TaxFolder
TaxFolder Update (March 28, 2023)

On March 28, 2023, we deployed a TaxFolder update to mitigate the impact of the recent outages affecting both tax preparers and end users.

release notes TaxFolder
RESOLVED: TaxFolder Not Completing Signed Documents

We have received reports that TaxFolder does not always trigger the completed signature/approval email and produce the signed/approved documents.

known issue TaxFolder
TaxFolder Update (March 11, 2023)

On March 11, 2023, we deployed an update to mitigate the impact of the recent outages affecting both tax preparers and end users.

release notes TaxFolder
RESOLVED: TaxFolder Intermittent Outages

Due to unprecedented demand, TaxFolder is experiencing intermittent outages affecting both tax preparers and end users.

TaxFolder known issue
UPDATE: TaxFolder “Services not available” Issue

You may need to close your browser and sign in again in a new browser window to issue the session tokens with TaxFolder.

TaxFolder
Is Your Client Having Trouble Connecting to TaxFolder?

Some clients who were invited last year but never activated their account are struggling to get connected and sign in. Here's how you can help them.

TaxFolder
TaxFolder Update (February 28, 2023)

On February 28, 2023, we deployed an update to www.taxfolder.com to resolve the issue with intermittent outages.

TaxFolder release notes
TaxCycle 12.1.49236.0—T1 EFILE, TaxFolder and DocuSign®

The CRA has certified TaxCycle T1 for filing 2022 returns when EFILE systems open on Monday, February 20, 2023. This version also includes TaxFolder and DocuSign® requests from TaxCycle.

release notes T1 T3 EFILE TaxFolder UHT-2900 Underused Housing Tax
TaxFolder Update (February 11, 2023)

On February 11, 2023, we published a significant update to TaxFolder that upgrades the connection process for new users. It also expands the TaxFolder website and adds e-signatures in French.

release notes TaxFolder
French E-signatures and Approvals in TaxFolder

With the latest TaxFolder release, we're excited to announce you can now offer electronic signatures and approvals to your clients entirely in French.

TaxFolder
TaxCycle 11.2.48021.0—Optional Download, TaxFolder Changes

This TaxCycle release contains enhancements to support the lastest TaxFolder update.

release notes TaxFolder
TaxFolder Update (Sept. 12, 2022)—French Email Notifications

Expanded document states. French notifications for clients. Language preference.

release notes TaxFolder