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Updating Business and Preparer Email Address in TaxFolder

Updated: 2021-04-05

Please read this topic carefully to decide where you to go to change an email address or phone number of a staff member or business in TaxFolder.

TaxCycle Account Sign In

If you want to change the email address you use to sign in to TaxFolder to access the Client Dashboard, you must change the email address used by your TaxCycle Account.

Any changes you make there will also affect how you sign into purchase TaxCycle, the email to which those purchases are sent and how you sign in to www.protaxcommunity.com  

Team members must change their own TaxCycle Account email address. Admins cannot change this for them.

To access your TaxCycle Account from within TaxFolder, click on your email address in the top-right corner of the page, then select Account Profile.

Screen Capture: Account Profile

For full instructions, please see How to Change the Email Address Associated with Your TaxCycle Account.

TaxFolder Business Email Address

You can also edit the email address used for notifications sent from TaxFolder. As an Admin, you can change the Business Email address on the General Information page in Account Settings.

On the same page, you can also set the Business Phone number.

TaxFolder Preparer Phone Number

As a Staff member, you can also change your phone number to make it different than the business phone number:

  1. Click on your email address in the top-right corner of the page, then select Profile Settings.
  2. Enter the new Phone Number.
  3. Click the Save Updated Information button.

Screen Capture: Staff Phone Number

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