If you recently installed a TaxCycle update from the full setup program (TaxCycleSetup.exe), and you run the Client Manager under a network user account, the user account may revert to the default SYSTEM user. When this happens, no client files show in the Client Manager.
Please try the following items to troubleshoot the issue:
We continue to investigate the cause of this issue. If the tasks above do not resolve the issue, please contact support for further assistance.