Microsoft Outlook 2007

Updated: 2020-01-27

Occasionally email messages generated from TaxCycle or DoxCycle open in Microsoft Outlook 2007 as an EML file attached to the email message instead of creating a new message with the content.  

To address this issue in Outlook 2007, Microsoft released a patch. To install this patch:

  1. Go to
  2. Click the link to Activate the Outlook 2007 post-Service Pack 1 hotfix package.
  3. Download the hotfix package and run it. 
  4. Follow the hotfix package setup instructions to apply the hotfix.

Haven't found the answer? We can help.

Contact us and we’ll get back to you as soon as possible.