If we ever ask you to send us the log files from your Client Manager:
To open options, go to the File menu, then Options. Or, if you are on the Start screen, click Options in the blue bar on the left. The settings below are accessible from section on the left-hand side of the Options dialog box.
On the left side of the dialog box, expand TaxCycle and click on Client Manager.
On the right side of the box, click the View log files link to open the folder on your computer where the log files are saved.
Find the most recent log file, or the log files from the day where you saw the problem, and send them to us.